Since the dawn of PS3 (before Slim) and 360 there's been discussion on technical blogs about how "fat" the PS3 is. It's not a small console, but come one people, the Xbox has an external power supply brick that's half the size of the PS3 - and still the 360 is barely smaller. Also, I thought people were exaggerating the fact that the Xbox is loud. They're not. The disc drive is ridiculously loud and when the fans kick in it's like someone plugged in a vacuum cleaner. /rant.
This gives the consoles a draw for me. Sony's hardware is superior to Microsoft's, but Microsoft's strong point is the software. While I find the New Xbox Experience user interface unintuitive and harder to navigate than Sony's XMB, the Live experience is amazing, well worth the $60 / year.
Back to my point, my Gold trial membership went without a glitch - all of this changed in a second when it was time to turn my trial membership into a real membership and pay up. I signed on to xbox.com and attempted to add my credit card information. Long story short - turns out I left my Live Account in the US when I signed up, instead of switching over to Canada. Microsoft has a "limitation" in their billing system that won't let a person change country once the gamer tag was started. DRM anyone? So, I had to "cancel" (more to that later) my account and restart a new gamer tag in Canada so I could add my Canadian credit card on the account - without the option of migrating anything over to the new account. Luckily I've only been playing for a month...
Xbox Live: The Good
- Provides a fantastic online gaming experience
- Servers are filled and fast
- Parties are awesome
- Better than PSN
- Don't ever think about moving to another country, you'll lose anything
- Unless, you buy your country's Xbox redeem vouchers online
- Xbox Live customer support - shockingly terrible
- I was told by two reps that I could in fact change my country, but they couldn't seem to do it at the moment
- A supervisor finally told me that I couldn't due to the "limiation" in the billing system
- You can't cancel your account. Ever.
- You can "close" your profile, but they will keep your gamer tag active
- The reason for this, according to the rep "closing" my account, is that I am located in Canada trying to close a US gamer tag.
While I was lucky that I didn't lose much of my achievements and gamer points moving to my new account, it will be quite terrible should I ever move back to Germany.