The most interesting for me is Snow Leopard, but that's for another post.
The announcement that also sparked my interest is the announcement that Rogers is on board for the OS 3.0 launch and ready to handle tethering and MMS, unlike AT&T.
So, my curiosity sparked and I called Rogers.
My first call was pleasant. I mentioned I had gotten a prerelease Gold Master for OS 3.0 and was wondering about tethering prices before I got dinged with a bill. The Rep, Dave, pleasantly told me that because I had a data plan that was over 1GB (6GB / $30 / m) my tethering wouldn't cost anything extra. As long as I stay under my 6GB limit.
Perfect! Makes sense - the answer I wanted. Boom - we're done.
Later that day I had some time and wanted to setup tethering. I tapped (in OS 3 GM) Settings -> General -> Network. Third option from the top: Set Up Internet Tethering. (Oddly enough this wasn't showing up for Cory on his 3G despite also being on the OS 3 GM). I got a popup advising me that tethering was not activated and I should contact Rogers.
Call 2 - this one threw me off completely. A rep who's name I didn't catch (but marked down the conversation reference number - they give those out now instead of agent codes it seems) told me a completely different story. I wanted to confirm what the first rep had told me about tethering being included in my plan.
This rep was unaware of tethering on iPhone at all and hadn't heard of OS 3. He also told me, without confirming any details with his senior, that tethering would be a promotion of 6 months and then I would be charged per tether detected. I was skeptical, but asked to be put through to the Technical Department to see if I could get my tethering activated. That rep told me that tethering on iPhone accounts was not to be activated until June 17th, when OS 3 officially launches. The rep honestly admitted he knew nothing about price plans and didn't want to speculate, but offered to transfer me back to Sales. I declined and hung up.
So started the emails. I wrote an email to Rogers customer service explaining I had gotten mixed results from two reps and wanted to clear up the simple question: Is tethering included in my 6GB / $30 / month data plan or if I would be charged if I tethered my phone.
The first email I got, confused me. Besides the usual "thanks for being our customer"-cheese here's the guts of the message: